What counts as less than 5 stars?

The overall star rating the guest leaves on Airbnb or Vrbo. Subcategory ratings like location or value are not what we measure against, only the overall rating.

What if a guest does not leave a review?

The guarantee applies to stays where the guest submits an overall rating. No review means there is no rating to measure, so the guarantee does not apply in that case.

What if the low rating is about something outside your control, like location?

We stand behind the guarantee. If the overall rating is below 5 stars on a stay we operated, we waive our fee. We do not pick apart reviews to find reasons not to honor it.

Is there a limit to how many times the guarantee applies?

No. Every stay we operate is covered.

How does the fee waiver work?

We waive our co-hosting commission for that booking. The cleaning fee still applies since our cleaning partners need to be paid for their work, but our commission on the accommodation revenue is fully waived.

Our commitment

If we don't earn 5 stars, we don't earn our fee.

Every stay we co-host comes with our 5-Star Review Guarantee. Automatic. No exceptions.

See how it works

Simple and Automatic

How Does the 5-Star Review Guarantee Work?

We operate the stay

We handle guest communication, cleaning coordination, pricing, and everything else that shapes the guest experience. You stay in the loop without being in the weeds.

The guest leaves a review

After checkout, the guest rates their stay on Airbnb or Vrbo with an overall star rating.

If it is under 5 stars, our fee is waived

If the overall review is anything less than 5 stars on a stay we operated, we waive our co-hosting commission for that booking. No forms to fill out. No appeals process. No fine print.

This is automatic. You do not have to ask. We track every review and apply the waiver without you lifting a finger.

Our Track Record

Why Would We Guarantee Our Own Income?

Because we already deliver at this level. Our track record across 325+ bookings:

4.99★

Airbnb average

168 reviews

10/10

Vrbo average

51 reviews

Superhost

Airbnb status

Since 2022

Premiere

Vrbo status

Premier Host

This guarantee is not a gamble for us. It is a reflection of the standard we already hold ourselves to. We offer it because it aligns our incentives with yours completely.

If your guests are happy, we both win. If they are not, you should not pay for that.

We are also Breezeway Short-Term Rental Safety Inspector certified, meaning we hold ourselves to a verified standard of property safety and operational quality, not just guest satisfaction scores.

The Full Picture

Your Listing. Your Reviews. Your Income. Our Risk.

5-Star Review Guarantee

Less than 5 stars overall on any stay we operate, our fee is waived. Automatic, no questions asked.
No long-term contracts

60 days notice, no penalty, no clawbacks. You are free to leave whenever it stops making sense.
No hidden fees

One rate, 21%, that covers everything we do. No monthly minimums, no tech surcharges.
Everything stays with you

Your listing, photos, and reviews are always yours. Nothing we build together leaves with us.
Direct income

Platforms pay you directly. We invoice our percentage separately so you always have full visibility.

See full pricing details

Common Questions

Questions About the Guarantee

: The overall star rating the guest leaves on Airbnb or Vrbo. Subcategory ratings like location or value are not what we measure against, only the overall rating.
: The guarantee applies to stays where the guest submits an overall rating. No review means there is no rating to measure, so the guarantee does not apply in that case.
: We stand behind the guarantee. If the overall rating is below 5 stars on a stay we operated, we waive our fee. We do not pick apart reviews to find reasons not to honor it.
: No. Every stay we operate is covered.
: We waive our co-hosting commission for that booking. The cleaning fee still applies since our cleaning partners need to be paid for their work, but our commission on the accommodation revenue is fully waived.